Career

Responsibilities

• Leads front-line Terminal Service teams on shift, delivering consistently high-quality customer experience across the entire terminal customer journey, from landside access points (including drop-off zones, parking, and Ground Transport Hub) through check-in, security, and airside areas to gates, in full compliance with IAHC service standards, safety, and regulatory requirements.

Pre-Opening Responsibilities

• Supports the development and documentation of Terminal Service SOPs, operational manuals, and service guidelines across the passenger journey (landside, departures, arrivals, transfer areas).
• Assists in defining customer service standards, escalation procedures, service recovery protocols, and passenger communication frameworks.
• Contributes to the establishment of passenger experience SLAs, KPIs and performance monitoring frameworks.
• Participates in regular coordination meetings with the MIS provider (RESA) to support the system configuration, optimization and alignment with IAHC’s service standards.
• Reviews system workflows, user interfaces, reporting structures and alerts to ensure practical usability.
• Supports user acceptance testing, terminal simulations, ORAT activities (trial operations, passenger simulations and service testing exercises) and readiness inspections.
• Contributes to queue management strategies, passenger flow monitoring frameworks, trolley availability planning and customer feedback collection and reporting processes.
• Coordinates with stakeholders (airlines, ground handlers, security providers, IT, commercial tenants) to ensure alignment of customer-facing processes.
• Supports procurement specifications for customer service-related equipment (information desk materials, signage, feedback tools, queue management tools, etc.) and contributes to training material preparation for terminal customer service staff.

Post-Opening Responsibilities

• Leads, coaches, and supervises Terminal Service Agents on assigned shifts, ensuring optimal deployment at key touchpoints, high standards of passenger assistance, and a strong customer-service culture.
• Conducts regular walk-around inspections of terminal landside, airside, curbside and GTH areas to ensure compliance with service standards including cleanliness, signage clarity, accessibility standards, and overall passenger environment conditions.
• Monitors passenger flows and proactively manages queues, congestion and service disruptions in coordination with APOC and operational stakeholders.
• Acts as first-level escalation point for on-the-day passenger service issues, complaints, irregular operations, VIP movements, special events and peak-period crowd management.
• Monitors day-to-day terminal operation of the terminal, ensuring that all functions across the Customer Journey (Access points, car parks, drop zones, GTH, check-in, trolley management, baggage handling, facility care, security screening, immigration, etc.) are running smoothly.
• Coordinates with security agencies to oversee security operations to maintain a secure and safe environment for passengers and staff that is compliant with local and international regulations.
• Monitors and analyses customer experience KPIs, standards, SLAs, and service-provided performance metrics; participates in service quality audits (including internal audits, ASQ, and Skytrax) as required; and drives continuous improvement in Customer Experience.
• Leads Terminal Operations staff during crisis, disruptions and emergencies.
• Prepares periodic summary reports highlighting trends, recurring issues, and improvement opportunities; tracks corrective actions to closure.
• Ensures compliance with health, safety, and security standards, maintains an up-to-date operational risk register and participates in regular safety audits, emergency drills, and compliance checks within the terminal.

Requirements

• Bachelor’s degree in Aviation Management, Hospitality Management, Business Administration, or a related field.
• Minimum 5–7 years of experience in airport terminal operations, customer service supervision, or hospitality operations.
• Demonstrated experience leading shift-based customer-service teams and managing real-time passenger-flow and queue situations.
• Strong working knowledge of airport operations, security processes, passenger-flow management, and compliance with relevant EU/Greek aviation regulations.
• Experience in ORAT or pre-opening airport projects is considered an advantage.
• Experience in passenger flow monitoring, queue management, or service quality programs is desirable.
• Availability to work rotating shifts, including weekends and public holidays.
• Fluency in English, both written and oral.

Competencies

• Strong customer service orientation with a proactive, solution-focused mindset and high attention to detail and service quality.
• Excellent interpersonal, communication, and organizational skills, with the ability to produce clear, accurate reports.
• Ability to operate effectively in both structured office environments and dynamic, passenger-facing operational settings, remaining calm and professional at all times.
• Proven ability to perform under pressure, including during peak operational periods and high-demand situations.

Responsibilities

• Accountable for delivering theoretical and practical training and conducting objective proficiency checks for aerodrome operations personnel (excluding aerodrome maintenance) in accordance with EASA ADR.OR.D.017 Training and proficiency check programs and within the authorized instructional and assessment domain.
• Implements approved training and proficiency check programs by ensuring that training delivery, assessment and documentation are performed consistently, objectively, and in line with corporate standards, operational procedures, and defined competency criteria.
• Ensures adherence to the Aerodrome Manual, Aerodrome Training and Proficiency Checks Manual, Safety Management System (SMS), relevant Aviation Operations Training SOPs and Working Instructions, and corporate principles for employee training, assessment, and development and applies these consistently across authorized instructional and assessment activities.

• Maintains current knowledge of corporate procedures, working instructions, regulatory changes and best practices for assigned training and assessment programs.
• Contributes to training needs analysis and functional training standards by developing and updating syllabi, specifying scope, duration, and frequency based on subject complexity and operational risk, per the Aerodrome Training and Proficiency Checks Manual.
• Assists in developing and maintaining the Competency Matrix for Operations roles, aligned with regulatory, procedural, and operational requirements.
• Collaborates with Subject Matter Experts (SMEs) to design, review, update, and evaluate training content, materials, and assessment tools in compliance with legislation, regulations, and operational SOPs within the authorized domain.
• Supports training, standardization, and development of Local Instructors and Assessors per corporate needs, approved procedures, and regulatory requirements.
• Conducts theoretical and practical in-house training within the authorized instructional domain, per approved Training Syllabus and Annual Training Schedule.
• Delivers training aligned with corporate standards, approved procedures, and adult learning principles, promoting active participation through discussion, knowledge sharing, coaching, and facilitation.
• Verifies readiness and suitability of training facilities, equipment, and materials before delivery and assessments
• Evaluates trainees’ performance with objective, evidence-based methods; provides structured feedback; documents outcomes; and recommends corrective actions as needed.
• Performs proficiency checks per EASA regulations, corporate principles, and established guidelines within the authorized assessment domain.
• Briefs assesses on assessment methods, criteria, and standards beforehand to minimize stress and optimize performance.
• Conducts assessments and proficiency checks according to principles in the current Aerodrome Training and Proficiency Checks Manual, applying predefined criteria uniformly.
• Collects, maintains and archives training and assessment records per the Aerodrome Training and Proficiency Checks Manual, relevant SOPs and Working Instructions, using designated corporate platforms.
• Analyzes results and performance trends; submits evidence-based recommendations to the Airport Training Manager for improvements to training methodologies, tools, and processes to enhance continuous improvement and the Training Management System.
• Participates in relevant training and assessment activities to maintain subject-matter expertise, instructional, and assessment competence.
• Participates in training and assessment activities within the authorised instructional domain to maintain the validity and currency of subject-matter knowledge, instructional competence, and assessment competence.
• Promotes a culture of competence and continuous learning as a Corporate Ambassador for professional development and knowledge sharing.
• Complies with the IAHC Code of Conduct and demonstrates professional behavior in all training, assessment and operational interactions.

Requirements

• Certification as a Trainer from reputable organisations (e.g. IATA, ICAO, Certified Adult Trainer by the National Organisation for the Certification of Qualifications and Vocational Guidance -EOPPEP ) or through approved in-house training programs as well as a Valid RTF, will be considered an advantage.
• Minimum of 10 years of working experience in airport management, aviation/ground handling operations, on related roles or supervisory roles, with demonstrated leadership skills.
• English language proficiency at a minimum of Lower Diploma level.

• Knowledge of the airport operations environment and very good understanding of applicable regulations and safety procedures related to the airport operational ecosystem.
• Awareness of Human Factors and Safety Management System (SMS) principles relevant to aerodrome operations.
• Ability to deliver theoretical and practical training using adult learning principles.
• Ability to conduct objective, evidence-based assessments and proficiency checks using predefined performance criteria.
• Commitment to continuous learning and maintaining currency of competence.
• Demonstrated very good command in PC-based office tools, including MS Word, Excel, and PowerPoint.

Competencies

• Strong communication skills, with the ability to explain operational requirements clearly.
• Strong collaborative skills to work with diverse teams and promote knowledge sharing.
• High attention to detail and professional judgement to ensure compliance and consistency.
• Good organizational and planning skills.

Responsibilities

• Implements and supports HR operations, ensuring alignment with the Company’s HR Strategy and policies.
• Drafts job descriptions in collaboration with the hiring manager and submits them for approval to headquarters.
• Works closely with hiring managers to fully understand job requirements and candidate profiles based on current and future needs.
• Prepares and publishes job ads and selects the appropriate channels to maximise visibility, applying effective talent attraction practices tailored to local market needs
• Conducts initial screening of CVs, coordinates and carries out interviews, independently or jointly with the hiring manager.
• Prepares reports and presentations related to HR functions such as recruitment status, headcount and turnover.
• Coordinates the onboarding process from the moment of offer acceptance, including collection of documentation for hiring, first-day logistics, & scheduled check-ins to ensure smooth integration.
• Ensures day-to-day compliance with HR policies, procedures, and relevant labor legislation.
• Provides HR advisory support to department Heads on issues such as employee development, performance evaluation, and conflict resolution.
• Manages and addresses workplace challenges and conflicts while adhering to legal and internal procedures.
• Coordinates and participates in performance evaluation cycles, including preparation, documentation, and follow-up actions.
• Manages on-site personnel matters related to work and residence permits or other such issues, in accordance with legislation.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Psychology or related field.
• Master’s degree or HR certification is desirable.
• Minimum of 5 years of experience in HR roles (generalist, recruiter, or HR officer), preferably within an international or multi-site environment
• Experience in recruitment, employee relations, and HR administration is essential.
• Fluent in written and spoken Greek and English.
• Knowledge of HR principles, practices, and employment law.
• Proficiency with HRIS systems and MS Office suite.

Competencies

• Strong communication, interpersonal, and problem-solving skills.
• High level of integrity, confidentiality, and professionalism.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Strong attention to detail and organizational skills.
• Team player with a proactive and service-oriented mindset

Responsibilities

• Responsible for any civil design related activities undertaken by the Company, as well as monitoring and reporting on the construction activities executed at site.
• Liaises with various stakeholder representatives, including the Main Contractor and Independent Engineer, join related meetings and workshops, as a member of the Technical Department stationed in Crete, reporting to the Design Manager and assisting the Head of Minor Construction Projects.
• Has thorough knowledge of the Contract, Company procedures, Project Schedules, the Project breakdown structure and any other information related to effectively administer the aforementioned.
• Monitors and reports on construction activities conducted subcontractors and the Main Contractor.
• Performs regular site reviews to ensure that all materials used, works performed and tests conducted by subcontractors or the Main Contractor, are in accordance with the Quality Management System and approved designs and specifications, recording and reporting any deviations.
• Monitors the Independent Engineer’s design review during the Project’s construction phase.
• Prepares drawings, calculations, schedules, technical specifications, method statements, RFPs, reports etc.
• Participates in coordination and progress technical meetings, punch walks, and construction closeout walks.

Requirements

• University degree in Civil engineering and training.
• Master’s degree would be beneficial.
• Five to ten years of working experience in the fields of civil engineering and construction.
• Experience in structural engineering and the design of civil works is essential.
• Experience in site supervision and construction management is essential.
• Participation in large-scale, multi-million, projects would be beneficial.
• Participation in Airport related projects would be beneficial.
• Familiarity with ICAO, EASA, international and local standards would be beneficial.
• Strong knowledge of construction methods, materials and regulations is essential.
• Thorough knowledge of Greek Building Code, safety regulations and standards.
• Communication, technical writing and report preparation skills.
• Strong skills in software utilization including proficiency in MS Office suite and AutoCAD are essential.
• A good command of oral and written English is essential.
• Familiarity with Revit would be beneficial.
• Knowledge of BIM principles would be beneficial.

Competencies

• Communication, technical writing and report preparation skills.
• Communication with diverse teams

Responsibilities

• Responsible for monitoring site works related to the field of electrical engineering, as executed by the Main Contractor and supervised by the Independent Engineer during the Airport’s construction phase, while focusing on design operation and maintenance of such systems, during the Airport’s operational phase.
• Liaises with project stakeholders, providing expert assessments and joining related meetings and workshops, as a member of the Technical Department, stationed in Crete, reporting to the Design Manager.
• Has thorough knowledge of the Contract, Company procedures, Project Schedules, the Project breakdown structure and any other information related to effectively administer the aforementioned.
• Monitors and reports on construction activities conducted by the Main Contractor during the Project’s construction phase.
• Performs all required operations and maintenance during the Airport’s operational phase to ensure unhindered 24/7 Airport operation.
• Performs regular site reviews to ensure that all materials used, works performed and tests conducted by the Main Contractor and certified by the Independent Engineer, are in accordance with the Quality Management System and approved designs and specifications, recording and reporting any deviations.
• Monitors the Independent Engineer’s design review during the Project’s construction phase.
• Provides expert assessments, including technical specifications and budgetary estimates, regarding electrical engineering.
• Prepares drawings, calculations, schedules, technical specifications, method statements, RFPs, reports etc.
• Participates in coordination and progress technical meetings, punch walks, and construction closeout walks.
• Participates in the Project Handover process including all Testing and Commissioning.
• Participates in the Operational Readiness and Airport Transfer (ORAT) process.
• Participates in the preparation of all required documentation for Airport Certification.

Requirements

• University degree in electrical engineering and training.
• Master’s degree would be beneficial.
• Five to ten years of design, operation and maintenance experience in electrical engineering, including a comprehensive understanding of commissioning aspects.
• Experience in site supervision and construction management is essential.
• Experience at a responsible level in the installation, maintenance and operation of electrical facilities and systems, specifically for airports such as power generation, electrical power distribution, airfield lighting, communications etc. would be beneficial.
• Participation in large-scale, multi-million projects would be beneficial.
• Participation in Airport related projects would be beneficial.
• Participation in the Operational Readiness and Airport Transfer (ORAT) process would be beneficial.
• Familiarity with ICAO, EASA, international and local related standards would be beneficial.
• Strong knowledge of construction methods, materials and regulations is essential.
• Thorough knowledge of Greek Building Code, safety regulations and standards.
• Strong skills in software utilization including proficiency in MS Office suite and AutoCAD are essential.
• A good command of oral and written Greek and English is mandatory.
• Familiarity with Revit would be beneficial.
• Knowledge of BIM principles would be beneficial.

Competencies

• Ability to manage/work with contractors to provide high quality services in a high volume, 24/7 operating environment.
• Communication, technical writing and report preparation skills.
• Ability to train other electrical engineers.

Responsibilities

• Works on a broad range of commercial law matters relating to the Company’s scope, with a focus on the latter’s construction-related activities.
• Reports directly to the Chief Legal Officer, he/she will be supporting the latter in the procurement, management and negotiation of contractual documentation relating to the design, construction, maintenance and operation of the Airport’s infrastructure, facilities and systems and the monitoring/handling of the Company’s relationship with its relevant subcontractors.
• Monitors adherence to the Concession Agreement, the Design-Construction Agreement and any other contractual documentation in force, to which the Company is counterparty.
• Drafts and negotiates contractual documentation relating to the construction and O&M activities of the Airport/Company.
• Assists the Company’s procurement function in the carrying out of tenders for the selection of and entering into agreements with subcontractors for design, construction, maintenance and operation activities.
• Monitors compliance with applicable regulatory framework.
• Drafts memos and other type of information documentation for internal reporting and opining to the governing bodies of the Company, regarding Project contractual matters
• Supports the CLO in any legal undertaking, relating to the Company’s day-to-day business.
• Participates in negotiations with Project stakeholders and/or Company’s subcontractors/suppliers/service providers, on contractual matters.

Requirements

• Bachelor’s degree in Law
• Master’s degree is preferred
• 2 to 5 years of relevant experience (law firm or in-house)
• Strong knowledge of contract law and corporate/commercial law
• Excellent knowledge of English language, both oral and written
• Strong MS Office skills.

Competencies

• Communication and stakeholder management skills
• Excellent drafting, negotiation, organizational and analytical skills
• Ability to work in a fast-paced, deadline-driven environment

Responsibilities

• Understands written and verbal instructions, drafts technical drawings/ blueprints and creates 3D models as per the instructions and specifications provided
• Implements feedback from the Design Team, visits the Project Site and keeps up to date with CAD software
• Understands the project breakdown structure.
• Has thorough knowledge and monitors submitted designs and their approval status.
• Under the guidance of the Design Manager, uses Computer-Aided Design (CAD) – Auto CAD to prepare clear, complete and accurate working plans, detail drawings and 3d models from rough or detailed sketches or notes.
• Collaborates with designers and engineers to achieve optimal design results.
• Maintains documentation records of design iterations and design decisions.

Requirements

• Degree in Computer-Aided Design, Engineering Technology or related field.
• 10 years of proven experience as a CAD Operator, Drafter or similar role in an architectural or construction environment.
• Proven experience in technical document control and filing procedures in large scale projects is essential.
• Strong proficiency in CAD software, particularly AutoCAD is essential, relevant certification would be beneficial.
• Strong skills in software utilization including proficiency in MS Office suite are essential.
• Proficiency in Revit would be beneficial.
• Knowledge of industry and regulatory standards.
• A good command of oral and written English and Greek is essential.

Competencies

• Excellent attention to detail and problem-solving skills.
• Prioritization of duties to deliver work under pressure and tight deadlines.

Responsibilities

• Responsible for monitoring site works related to the field of mechanical engineering, as executed by the Main Contractor and supervised by the Independent Engineer during the Airport’s construction phase, while focusing on design, operation and maintenance of such systems, during the Airport’s operational phase.
• Liaises with project stakeholders, providing expert assessments and joining related meetings and workshops, as a member of the Technical Department, stationed in Crete, reporting to the Maintenance Manager.
• Has thorough knowledge of the Contract, Company procedures, Project Schedules, the Project breakdown structure and any other information related to effectively administer the aforementioned.
• Monitors and reports on construction activities conducted by the Main Contractor during the Project’s construction phase.
• Performs all required operations and maintenance during the Airport’s operational phase to ensure unhindered 24/7 Airport operation.
• Performs regular site reviews to ensure that all materials used, works performed and tests conducted by the Main Contractor and certified by the Independent Engineer, are in accordance with the Quality Management System and approved designs and specifications, recording and reporting any deviations.
• Monitors the Independent Engineer’s design review during the Project’s construction phase.
• Provides expert assessments, including technical specifications and budgetary estimates, regarding mechanical engineering.
• Prepares drawings, calculations, schedules, technical specifications, method statements, RFPs, reports etc.
• Participates in coordination and progress technical meetings, punch walks, and construction closeout walks.
• Participates in the Project Handover process including all Testing and Commissioning.
• Participates in the Operational Readiness and Airport Transfer (ORAT) process.
• Participates in the preparation of all required documentation for Airport Certification.

Requirements

• University degree in mechanical engineering and training.
• Master’s degree would be beneficial.
• Five to ten years of design, operation and maintenance experience in mechanical engineering, including a comprehensive understanding of commissioning aspects.
• Experience in site supervision and construction management is essential.
• Experience at a responsible level in the installation, maintenance and operation of mechanical facilities and systems such as (HVAC, plumbing, firefighting, PBBs, BHS, lifts, escalators etc.).
• Participation in large-scale, multi-million, projects would be beneficial.
• Participation in Airport related projects would be beneficial.
• Participation in the Operational Readiness and Airport Transfer (ORAT) process would be beneficial.
• Familiarity with ICAO, EASA, international and local related standards would be beneficial.
• Strong knowledge of construction methods, materials and regulations is essential.
• Thorough knowledge of Greek Building Code, safety regulations and standards.
• Strong skills in software utilization including proficiency in MS Office suite and AutoCAD are essential.
• A good command of oral and written Greek and English is mandatory.
• Familiarity with Revit would be beneficial.
• Knowledge of BIM principles would be beneficial.

Competencies

• Ability to manage/work with contractors to provide high quality services in a high volume, 24/7 operating environment.
• Communication, technical writing and report preparation skills.
• Ability to train other electrical engineers.

Responsibilities

• Provides high-level administrative support to the COO, including managing schedules, correspondence, appointments, and travel arrangements.
• Drafts, proofreads and handles documentation required for Operations, (which can be technical in nature), including reports, presentations, and correspondence related to Operational activities (including communication and coordination of information for regulators and government authorities).
• Organises, schedules and coordinates meetings and presentations, including logistics, meeting materials.
• Takes minutes during meetings and prepares the official minutes for distribution and follow-up actions.
• Handles phone calls, emails, and in-person inquiries directed to the COO, screening and prioritizing them as appropriate.
• Maintains and updates records, contracts and other similar documentation including confidential documents.
• Assists with monitoring Operational performance measures including complaints.
• Assists in preparing for any operational audits, such as from regulators, authorities or airlines.
• Provides administrative support for Operational projects, as directed by the COO.
• Assists in recruitment, onboarding and training of new staff within the Operations management team.
• Performs general office tasks, such as managing office supplies, coordinating planned/annual leave schedules across the department.
• Provides Administrative support to the Directors across the Operations department, including coordination of meetings, appointments and travel arrangements.
• Creates and manages staff rosters for the various operations departments, such as security, aviation operations and customer services, considering requirements for operational need, annual leave and cover for unscheduled leave and mandatory training needs.
• Handles, together with the management team, staff queries regarding rosters
• Ensures adequate staff are available during peak times, both on the day of operation as well as seasonal peaks to maintain operational efficiency.
• Ensures rosters overtime minimization.
• Monitors and analyzes overtime usage.
• Supports the Operations team with any need for additional seasonal staff during peak periods.
• Optimises seasonal staff costs through efficient scheduling of onboarding and release of staff.
• Processes and approves shift staff leave and maintains accurate records of leave balances, sick days and unauthorized absences.
• Monitors shift coverage and coordinates with management and supervisors to address absences.
• Coordinates with HR and training department for the training schedule and accuracy of training records.
• Provides administrative support during crisis and emergency events and helps/ supports clear communications between departments and stakeholders during such events.

Requirements

• High school diploma or equivalent required.
• Bachelor’s degree or associate in business administration, communications, or a related field shall be considered a plus.
• Proven experience of at least 5 years in rostering/scheduling role, executive secretary, administrative assistant, or in a similar role, preferably within the aviation industry.
• Strong proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and other office software.
• Exceptional written and verbal communication skills in Greek and English, with the ability to prepare professional documents and correspondence.
• Familiarization with resource or workforce management tools
• Familiarity with the aviation industry, particularly with operations, and an understanding of aviation regulations would be beneficial

Competencies

• Excellent organizational, multitasking, and time-management skills.
• Strong attention to detail and accuracy, particularly with confidential information.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Flexibility, discretion and an ability to adapt to complex, fast-paced, changing environments
• Ability to work under pressure and at times, irregular hours.
• Discretion and professionalism in handling sensitive information.

Responsibilities

• Designs, develops and updates Aviation Security training programs (AvSec) in accordance with regulatory requirements and industry best practices (NCASTP, ICAO).
• Creates training materials, manuals and courses using adult learning principles and modern instructional design.
• Provides administrative support for training courses (logistics and documentation).
• Organizes and oversees scheduling and logistics of training sessions, including class locations, trainers, and equipment.
• Ensures timely delivery of initial and recurrent training for all relevant personnel.
• Develops training plans for airport staff in coordination with internal and external stakeholders.
• Integrates digital training tools (LMS, virtual platforms) for scalable delivery.
• Conducts training sessions on Aviation Security topics, including threat assessment, security protocols and emergency response procedures.
• Designs and develops training processes and curricula with appropriate delivery methods and post-training assessments.
• Ensures all training programs comply with standards set by national and international security organizations (ECAC, ICAO, HCAA).
• Conducts internal audits, inspections and surveys to verify adherence to security regulations and SOPs.
• Maintains accurate training and audit records in accordance with regulatory and organizational requirements.
• Applies risk-based security principles to auditing and training processes.
• Confirms that all systems and processes adhere to relevant legal and regulatory standards.
• Conducts regular audits to verify compliance.
• Liaises with internal departments and external service providers to ensure training and audit objectives are met.
• Coordinates training activities and monitoring with stakeholders to meet legal and regulatory requirements.
• Works with ICT and GMR teams to ensure systems meet design requirements and comply with Civil Aviation Regulations.
• Collaborates with the AID Office Manager to oversee training for all relevant stakeholders, including contractors and service providers.
• Assists the Security Unit in selecting and managing service providers to ensure contracts and service levels are met.
• Communicates regulatory updates and promotes a proactive security culture.
• Oversees and manages the financial aspects of the Aviation Security training budget.
• Monitors expenses and ensures cost-effective solutions without compromising quality.
• Supports procurement of operational equipment, consumables and services, ensuring on-time delivery and installation.
• Stays up to date on the latest innovations in aviation security and training techniques.
• Proposes and applies enhancements to training programs to strengthen the security culture.
• Develops evaluation systems to measure training effectiveness and collects feedback for improvement.
• Recommends solutions for performance issues and identifies areas for additional training.
• Coordinates and engages in ORAT activities, drills and exercises to confirm operational readiness.
• Assesses potential threats and risks and helps planning and executing necessary measures.
• Participates in developing and implementing SOPs, manuals and guidelines for security operations.

Requirements

• Bachelor’s degree
• Minimum 10 years in airport operations with at least 5 years in Aviation Security management or training leadership roles.
• Certified Security Manager (HCAA) and familiarity with the SeMS platform.
• Strong knowledge of ICAO Annex 17, ECAC Doc 30, and Hellenic Civil Aviation regulations.
• Proven experience in ORAT and project management.
• Expertise in adult learning principles, instructional design, and digital training tools.
• Experience with performance management and employee development processes
• Certified Security Manager by HCAA
• Direct experience in human resources management
• Digital skills, including advanced ECDL knowledge
• Fluent in Greek and English, both oral and verbal; additional foreign language skills are a plus.
• Exceptional presentation and communication skills, with the ability to engage and connect effectively with diverse audiences.
• Strong understanding of adult learning principles and modern instructional design methodologies.
• Proficiency in leveraging technology for training delivery, including Learning Management Systems (LMS), virtual training tools, and effective organization of training facilities.
• Comprehensive knowledge of aviation security regulations, procedures, and best practices to ensure compliance and operational integrity.
• Proven instructional capability, with experience in designing, developing, and delivering high-quality training programs.
• Ability to assess and evaluate training program effectiveness, applying data-driven insights to implement continuous improvements.
• Collaborative approach, fostering strong partnerships with security personnel, trainers, and aviation stakeholders.
• Expertise in maintaining alignment of training programs with evolving security requirements, ensuring adaptability and regulatory compliance.
• Excellent interpersonal and communication skills, enabling clear conveyance of security information and facilitation of training activities.

Competencies

• Strong analytical ability for training effectiveness and compliance audits.
• Excellent leadership, communication, and stakeholder engagement skills.
• Outstanding organizational skills and meticulous attention to detail, ensuring accuracy in record-keeping and compliance with training standards.
• Excellent interpersonal and communication skills, enabling clear conveyance of security information and facilitation of training activities.

Role responsibilities

• Develops the Aerodrome Emergency Plan based on International and Local regulations and best practices.
• Ensures that the Aerodrome Emergency Plan is a structured and user-friendly document that incorporates the particularities and needs of the site, the company and the available resources in terms of personnel, equipment and local facilities.
• Plans and conducts consultation sessions with all entities involved to ensure that responses, roles and responsibilities are clearly defined.
• Ensures that the Aerodrome processes and procedures and those of the Stakeholders are aligned and/or identifies gaps that need to be addressed.
• Develops and implements training plans for the first responders and all other involved entities according to role and level of responsibility and engagement.
• Plans exercises of smaller and larger scale, during which the processes and procedures will be tested for their effectiveness while issues that arise are identified and documented.
• Amends, adjusts and improves the procedures and relevant documents to ensure compliance and conformity to the business objectives and the scope of the Emergency Plan.
• Conducts research and identifies systems or other technological solutions that can support and assist during an emergency, crisis or contingency situation such as use of drones, means of instant communication, etc.
• Works closely with the Business Continuity Manager to identify gaps or areas of concern, streamline processes and procedures and prepares plans to maintain or resume operations after an emergency.
• Creates a list of the most probable emergency-situation scenarios based on the geography of the surrounding area, the type of operations, the prevailing weather conditions and the capacity of the responding agencies and works on exercise scenarios to familiarize, train and raise the awareness of the responders to ensure the highest level of preparedness.
• Collaborates with all departments of the Operations team to develop training material and tabletop exercises targeting the responses of the respective departments and ways of improving them.
• Ensures that all Operations teams understand not only their roles but those of the other departments and are ready to support as and when necessary.
• Participates in the establishment of a strong stakeholder relationship.
• Serves as a liaison between airport management, airlines, regulatory agencies, and state authorities to ensure all entities are well prepared and have clear understanding of how to respond during an emergency.
• Establishes the Aerodrome Emergency Planning Working Group with the participation of all the main stakeholders and which will be responsible to assess the emergency response strategy, policy and procedures.
• Conducts debriefing sessions following an emergency exercise or actual emergency to collect feedback and identify areas of improvement.
• Develops a corrective actions plan and implements it accordingly.
• Supports, manages and/or takes the lead during emergency situations to ensure the Emergency Plan is being followed and all actions are coordinated in order to reinstate normal operations of the airport.
• Represents the Company in International forums, gains knowledge and expertise in emergency planning and management and proposes new processes, procedures, technologies that will support the handling of an emergency and the best business continuity methods.
• Develops a disabled aircraft removal plan / identifies the optimum solution based on data related to the airport traffic, aircraft mix and risk assessment results.

Requirements

• Minimum of 10 years of experience in airport management, aviation operations, emergency and business continuity planning or related roles, with demonstrated leadership and project management skills.
• Strong understanding of airport operations, emergency, contingency and business continuity planning and handling, regulatory requirements, and industry best practices, with knowledge of European aviation regulations and standards.
• Proficient in developing manuals, documents and training material for the aerodrome personnel, stakeholders and other third parties.
• Proficiency Diploma in English

Competencies

• Excellent communication, negotiation and stakeholder management skills, with the ability to build consensus and drive collaboration among diverse stakeholders.
• Strong mindset with the ability to act and react fast to an evolving environment, adopt new technologies and develop data-driven strategies and solutions that will support any emergency and enhance the airport’s resilience.

Responsibilities

• Develops strategic policies, plans and operational concepts and procedures ensuring that the airport is fully compliant with international safety regulatory requirements to maintain the Aerodrome License.
• Develops departmental Standard Operating Procedures and Business Continuity Plans for the Airfield Services and the Sweepers teams and contributes to the development of the AOM and the AEP.
• Conducts risk assessments and develops mitigation plans to address risks.
• Regularly reviews and updates the risk management plans.
• Responsible for the day-to-day management and monitoring of operations, ensuring that all apron activities are conducted in an orderly and compliant manner and all users respect the Airport’s safety regulations and policies.
• Responsible for defining and ensuring regular inspections of runways, taxiways and aprons, including lighting systems, etc. identifying and mitigating any hazards such as FOD, Wildlife, maintenance requirements etc.
• Oversees the operations of airside service providers, such as Ground Handlers, Fueling, Catering etc., to ensure that they operate safely and in compliance with local and international regulations.
• Intervenes when unsafe working practices are identified to stop and mitigate such activities and subsequently takes necessary action for reporting, investigation and monitoring of corrective actions to prevent reoccurrencerecurrence.
• Identifies and proposes technological solutions that will support the safe conduct of the daily operations while maintaining a lean team structure.
• Works closely with the APOC Manager to develop allocation plans and identifies solutions that will optimize the use of the available resources as well as ensure and enhance smooth apron operations.
• Supports the Safety Manager in developing and implementing a robust Safety Management System and a comprehensive Occurrence Reporting and Investigation Regime compliant to EASA Safety Management principles, including statistical trend analysis and target level setting.
• Jointly develops a robust but simple AVOP Training based on EASA regulations and the airport’s characteristics.
• Supports the Emergency Planning Manager in developing the Aerodrome Emergency Plan based on the latest recommended practices and procedures and ensuring the document is a comprehensive and user-friendly one that caters for the needs of the respective users.
• Participates in the establishment of a strong stakeholder relationship.
• Serves as a liaison between airport management, airlines, regulatory agencies, and other stakeholders to facilitate decision-making, issue resolution and initiative implementation.
• Identifies and assesses needs and suggests plans, procedures and/or ways to optimize efficiency of hard resources and maintains the highest levels of safety.
• Ensures that operations comply with environmental legislation, policy and procedures.
• Liaises with the Environmental Manager on wildlife hazard management, noise abatement and emissions and ensures mitigation plans are applied by the Airfield team.
• Contributes to the development of any/all airfield improvement or expansion plans.
• Manages and oversees the Airside Work Permits, including risk assessment for works and develops mitigation measures and coordination processes for all airside activities.
• Initiates a Change Management process for works or developments that have major impact to the structure of the apron and/or operational procedures.
• Manages project timelines, budgets, and resources effectively, coordinating with cross-functional teams and external partners to ensure successful project delivery.
• Supports in the implementation of strategic projects such as Advanced Tower Operations and A-CDM aimed at enhancing airport operations, improving passenger experience and optimizing resource utilization.
• Analyzes data, trends, and operational performance reports to identify opportunities for improvement, develops action plans, and measures the impact of strategic initiatives.
• Manages and leads during irregular operations to minimize the consequences to the operation and services.
• Acts as the Management’s representative during emergency situations,leads the Airfield Services and Sweepers teams and provides guidance to ensure Business Continuity Plans are implemented.
• Manages the Airfield and Sweeper operational staff, ensuring that they are adequately trained and motivated to deliver their responsibilities.
• Sets, monitors and reviews the Teams’ KPIs and ensures that all personnel are aware of their responsibilities and are aligned to the business objectives and Safety KPIs.
• Educates the Airfield Services team in utilizing the available technology to maintain operational awareness, act proactively and be prepared under all circumstances.
• Jointly develops cross-function training plans between all Operations teams aiming to raise the understanding and awareness of each team’s functions, supporting the Business Continuity and professional development of the teams’ members.

Requirements

• Valid RTF License, AVOP License
• Minimum of 10 years of experience in airport management, aviation operations, or related roles, with demonstrated leadership and project management skills.
• Strong understanding of airport operations, regulatory requirements, and industry best practices, with knowledge of European aviation regulations and standards.
• Proficient in project management tools and techniques, with experience leading cross-functional teams and managing complex projects from initiation to completion.
• Proficiency Diploma in English.

Competencies

• Excellent communication, negotiation and stakeholder management skills, with the ability to build consensus and drive collaboration among diverse stakeholders.
• Analytical mindset with the ability to analyze complex data, identify trends, and develop data-driven strategies and solutions.
• Demonstrated ability to work in a fast-paced environment, prioritize competing demands, and adapt to changing priorities and circumstances.